| The following procedure can be used to send dumps to the FTP server at DTS Software in Raleigh, NC. After sending a dump, please be sure to call or email the engineer with whom you are working and let him or her know that the dump is available.
Note: DTS Software does NOT accept dumps via FTP from companies with HIPPA restrictions. FTP is NOT a secure transmission method. If there are HIPPA concerns, you must send the dump via a traceable carrier.
In addition to the dump, you should send two additional files: a job log or system log file if available, and a contact info file containing: 1) contact information, 2) the LRECL, BLKSIZE, and RECFM of the dump, and 3) operating system version (OS390 v2.10, z/OS v1.5, etc.). Please do not ZIP any of the files. The contents of the ‘info’ data set should be something like:
** Abend 0C4 in IEFAB421 at OFFSET x'0B28'
John Doe, Big US Company. 800-555-1212
BIGUSCOMPANY.S0C4.DUMP is 4160/4160/FB and is TERSED 1024/6144
BIGUSCOMPANY.S0C4.LOGs 133/1330/FBA
Severity:2
DTS Contact: Joe Analyst
Step 1 - Run program TRSMAIN to compress the dump
TRSMAIN is available from IBM and can be used to compress dumps so that they take up less space and reduce the time required for file transfer. More information on TRSMAIN can be found at http://techsupport.services.ibm.com/390/trsmain.html. Sample JCL for TRSMAIN is shown below.
//TRSE EXEC PGM=TRSMAIN,PARM='PACK'
//STEPLIB DD DSN=trsmain.loadlib,DISP=SHR
//SYSPRINT DD SYSOUT=*
//INFILE DD DISP=SHR,DSN=SOURCE.SVC.DUMP
//OUTFILE DD DSN=SVC.DUMP.TERSED,
// DISP=(,CATLG,DELETE),UNIT=SYSALLDA,
// SPACE=(CYL,(20,20),RLSE),
// VOL=SER=somevol
Step 2 - Connect to the DTS Software FTP Server
The DNS name of the DTS Software FTP server is DTSsoftware.net. The userid is FTPUSER and the password is user4ftp. The password is case-sensitive. If you are not familiar with FTP, and cannot find someone at your site who is, you can call the DTS engineer you are working with, who will step you through the process. For a quick introduction to the use of FTP, see the Technical Support magazine article at http://www.naspa.com/PDF/99/T9912002.pdf.
The following is a sample FTP session. The first file transferred, the dump, is in BINARY format. The second and third files, in ASCII format (that is, printable text), are the job log for the problem job and an informational file which describes the problem and includes the DCB characteristics (LRECL/BLKIZE/RECFM) of the dump. The DCB characteristics both before and after the file was ‘tersed’ should be included. We recommend you always provide the second and third files (the job log and the informational file). In the sample FTP session below, fields entered by the user are underlined.
Connected to DTSsoftware.net.
220 dtsftp Microsoft FTP Service (Version 2.0).
User (DTSsoftware.net:<none>>: FTPUSER
331 Password required for ftpuser.
Password: user4ftp
230-When finished please send email to Support@DTSsoftware.com and inform us who
is expecting this data.
230-Do NOT use for HIPPA information
230 User ftpuser logged in.
ftp> binary
ftp> put your.local.name.dump companyname.S0Cx.dump
ftp> ascii
ftp> put your.local.name.job companyname.S0Cx.log
ftp> put your.local.name.info companyname.S0Cx.info
ftp> quit
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