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When calling customer support for problems, please have the following information available:

• Product release numbers including the maintenance level. This information can be obtained by using the following DIF STATUS console command

F DIF,STATUS

• Job output including JCL, JES2 system messages output, and trace output 

• The product rule statements. These statements are contained in a member in the DIF parmlib dataset. 

• MVS and SMS release information. This can be obtained from the DIF started task SYSPRINT file output on the third line beginning with OPSYS in the message text. 

• For problems with VSAM files - include the DEFINE CLUSTER input statements, job SYSPRINT output, and a LISTCAT of the VSAM file. 

• Contact DTS Technical Support: Tel: (919) 833-8426
  Fax: (919) 833-2848
  Email: Support@DTSsoftware.com