Privacy Statement

DTS Software, LLC.  is committed to protecting your privacy. You can visit all pages within the site without providing information about yourself. This site may include input forms that will allow us to contact you. DTS Software will not share your personal information collected from this web site with an unrelated third party without your permission.

What personal data we collect and why we collect it

Download Library

The Download Library and the Support Database are restricted to registered customers, or companies trialing DTS products. The registration form used to access the restricted areas requires information about you and your company. Our support staff uses this information to verify your access request. DTS does not share or sell any data that you supply, and we do not attempt to gather any additional information about you or your company without your knowledge.


If and when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy Policy Addendum for the GDPR, Effective May 25, 2018

In 2016, the EU adopted General Data Protection Regulation (“GDPR”). The GDPR is now recognized as law across the EU. GDPR enforcement begins on 25th May 2018.

Our Commitment

DTS Software, LLC. is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing compliance standards and laws and abides by best-practice data protection principles. However, we recognize our obligations in continuously updating and expanding this program to meet the demands of the GDPR.

DTS Software, LLC. is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and details of GDPR compliance have been summarized in this statement and include the development and implementation of data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

DTS Software, LLC. has a consistent level of data protection and security across our organization, that fully complies with all GDPR provisions.

Regarding the GDPR compliance, our preparations included:

  • Completed Information Audit– we have identified that we DO NOT store any sensitive personal data as it is defined by the GDPR. We only store personal information that is required to conduct business. We have identified what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed, as well as GDPR compliance of downstream data processors.
  • Revised Policies & Procedures– we have revised our data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection standards and laws, including:
    • Data Protection– our main policy and procedure document for employees, contractors and third parties concerning data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of EU subjects accordingly.
    • Data Retention & Erasure– we have updated our retention policy and schedule to ensure that we meet the “data minimization” and “storage limitation” principles and that personal information is stored, archived, removed upon request, and/or destroyed compliantly and ethically. We have procedures in place to meet the Right to Access’ (Article 15), Right to Rectification (Article 16), Right to Erasure (Article 17) obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.
    • Data Breaches– our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.
    • International Data Transfers & Third-Party Disclosures– where DTS Software, LLC. collects, transfers and stores on US servers ONLY, personal information needed for execution of the contract between the client and the Company. We have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable EU data subject rights and have effective legal remedies for data subjects where applicable.
  • Legal Basis for Processing– our processing activities are in compliance with the Article 6.
  • Records of Processing Activities– DTS Software, LLC. is excluded from the obligation to maintain records of our processing activities, under Article 30 due to size and nature of data conditions.
  • Privacy Notice/Policy – our Privacy Policies (separate for each product family) comply with the GDPR.
  • Data Protection Impact Assessments (DPIA)– We have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).
  • Processor Agreements– where we use any third-party to process personal information on our behalf (e. Payment Processing), we have ensured that Processor Agreements and due diligence procedures are in place for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organizational measures in place and compliance with the GDPR.
  • Special Categories Data– we have identified that we do not process any of the special categories of the personal data.

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via email  of an individual’s right to access or request to be forgotten any personal information that DTS Software, LLC. processes about them and to request information about:

  • What personal data we hold about them
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • For how long we intend to store your personal data
  • If we did not collect the data directly from them, information about the source
  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances

 Information Security & Technical and Organizational Measures

DTS Software, LLC. takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures, including employee training, data encryption in transit, data encryption in storage, password policy, one-time-password and two-factor authentication mechanisms, as well as other technical and organizational prevention, detective, and correction controls.

GDPR Roles and Employees

DTS Software, LLC. has appointed a data privacy team to constantly monitor compliance with the GDPR legislation. The team is responsible for promoting awareness of the GDPR across the organization, assessing our GDPR readiness, identifying any potential gap areas and implementing the new policies, procedures and corrective measures.

DTS Software, LLC. understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee training program specific to the which have been provided to all employees and forms part of our induction and annual training program.

If you have any questions or requests related to GDPR, please contact our GDPR compliance team via email