Thank you for reaching out to DTS customer support. In order for us to thoroughly assist your support need, please have the following information available:

• Product release numbers including the maintenance level. This information can be obtained by using the following DIF STATUS console command

  F DIF,STATUS

• Job output including JCL, JES2 system messages output, and trace output
• The product rule statements. These statements are contained in a member in the DIF parmlib dataset.
• MVS and SMS release information. This can be obtained from the DIF started task SYSPRINT file output on the third line beginning with OPSYS in the message text.
• For problems with VSAM files – include the DEFINE CLUSTER input statements, job SYSPRINT output, and a LISTCAT of the VSAM file.
• Contact DTS Technical Support:
  Tel: (919) 833-8426
  Fax: (919) 833-2848
  Email: Support@DTSsoftware.com